SAIMING's formal legal documents are being prepared. What is shown here is for reference only and is not current policy; the formal versions will be published here.
Refund Policy
Revision Date: September 9, 2026
This Refund Policy applies to Data Plan purchases and subscriptions and PAYG Wallet top-ups made through saiming.com and processed by SAIMING or its designated payment processor, currently Stripe. It forms part of our Website Terms of Service. Number subscriptions, calls, SMS and their usage charges are App services governed by the App Refund Policy. References below to those services explain shared-account rights and do not offer Website purchasing or operation.
1. Refunds, Cancellation and Statutory Rights
Mandatory withdrawal, refund, price-reduction and other consumer remedies take priority over this Policy. Subject to those rights and the remedies below, SAIMING does not offer voluntary change-of-mind refunds for:
Data Plans, whether or not the eSIM has been installed or activated and whether or not any data has been used;
Paid Balance top-ups, including any unused Paid Balance;
pay-as-you-go usage charges;
SAIMING Number subscription fees, including partial billing periods;
call and message charges; and
any other paid feature or service.
Unused data, unused subscription periods, unused Paid Balance, and unused number-subscription time are not refundable or transferable except where required by law or expressly provided in this Refund Policy.
2. Voluntary Change-of-Mind Refunds
Outside applicable withdrawal rights and other mandatory or expressly stated remedies, we do not offer voluntary refunds solely for changed travel plans, unused allowances or a change of mind. Allocation or supplier costs do not by themselves remove withdrawal rights. Failure to activate, inaccurate pre-purchase information or service defects must be assessed under Section 4; they are not automatically excluded because a third-party network is involved.
3. Your Responsibility Before Purchasing
Before purchasing, please ensure that: (a) your device is compatible and carrier-unlocked where required; (b) you have reviewed the coverage, destination, data allowance, subscription interval, auto-renewal terms, and other plan details; (c) you understand that monthly and annual subscriptions begin on the purchase date and renew automatically until cancelled; (d) you understand that PAYG Paid Balance does not have a fixed inactivity expiry but is non-refundable and non-withdrawable except where required by applicable law or expressly provided in this Refund Policy; and (e) you have read this Refund Policy and the applicable Terms. Our support team at cs@saiming.com can assist with compatibility and plan questions before purchase.
4. Limited Exceptions
We provide remedies required by applicable law and the commitments below. Available remedies may include restoration, replacement, a price reduction or refund as appropriate. Where you are entitled to money back, Wallet credit is not a compulsory substitute.
4.1 Technical Failure on Our Side
If purchased connectivity cannot be provisioned or materially fails to conform to its description because of SAIMING or a provider performing our Services, contact us for reasonable troubleshooting and the remedy required by law, including restoration, replacement, price reduction or refund as applicable. We do not require acceptance of Wallet credit instead of a refund to which you are entitled. Device or settings issues do not remove your rights where our pre-purchase information or instructions were inaccurate.
4.2 Duplicate or Erroneous Charges
If you were charged more than once for the same order, or charged an incorrect amount due to an error on our part, we will refund the duplicate or excess amount to your original payment method. Please contact us within thirty (30) days of the charge. The thirty-day contact request does not shorten any statutory or payment-network dispute right.
4.3 Unauthorized Transactions
If you believe a purchase was made on your account without your authorization, contact us immediately at cs@saiming.com. We will investigate and, where we confirm that the transaction was unauthorized, we will refund it in accordance with applicable law and our payment processors' rules. You are responsible for keeping your account credentials secure.
4.4 Termination Without Cause by SAIMING
If SAIMING terminates a prepaid Service or account without cause before the paid Service is delivered or consumed, we will refund the unused paid portion attributable to the terminated Service and provide any additional remedy required by law. Free Promotional Credit is not cash-refundable unless law requires otherwise. Termination for breach remains subject to proportionality and mandatory refund and redemption rights.
4.5 Statutory Rights, Including the EU and UK Right of Withdrawal
Nothing in this Refund Policy limits any rights you have under mandatory consumer-protection law that cannot be excluded by agreement. If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract for services or digital content within fourteen (14) days from the day the contract is concluded, without giving a reason. If we have not given you the required information about this right, the period is extended as provided by law. The following rules, which reflect the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013, distinguish between the eSIM profile, connectivity and number services, and Paid Balance.
eSIM profiles and activation materials. The eSIM profile is free. Where applicable law treats its supply as digital content not supplied on a tangible medium and permits a withdrawal exception, we obtain separate prior express consent to immediate supply and acknowledgment of loss of the relevant withdrawal right, and provide the required durable confirmation. Issuing a profile does not by itself remove withdrawal rights when these conditions are unmet. No retrospective profile fee is charged, and profile supply does not waive rights for a Data Plan, PAYG, Number subscription or Paid Balance.
Data Plans and PAYG connectivity. Before early performance during the withdrawal period, we obtain your express request and acknowledgment that withdrawal rights end only on full performance where the law permits. On timely withdrawal after validly requested early performance, any charge is limited to the proportion of service actually supplied against the total agreed price and relevant plan structure. Data use and elapsed service time are not counted twice. Activation, top-up, first use or a monthly allowance reset alone does not establish full performance of an annual contract. No service charge is imposed where the law excludes it because required withdrawal or proportionate-charge information, or a valid early-performance request, was missing.
SAIMING Number subscriptions and other services performed over time. The same early-performance request, acknowledgment, and proportionate-charge rules apply. Your right of withdrawal ends once the service has been fully performed, provided the required request and acknowledgment were given. Country-specific restrictions on calling apply throughout.
Paid Balance top-ups. Adding Paid Balance is a prepayment for services and does not by itself waive any right of withdrawal. If you withdraw within the applicable withdrawal period for a top-up, including any statutory extension, we will refund the portion of that top-up that has not been used; amounts already used are charged under the rules above, without duplicate recovery. Outside the applicable withdrawal period, Paid Balance is non-refundable except under the other express exceptions in this Policy or mandatory law. Refunds of mixed payments restore the refundable paid amount to its corresponding funding source; free Promotional Credit is not converted to cash. Reward adjustments must not reduce a statutory refund, and the same payment must not be refunded or charged twice.
Promotional Credit has no cash value and is not refundable or redeemable for cash, except where required by applicable law or where correction of an error requires otherwise.
How to withdraw. Send a clear statement to cs@saiming.com within the withdrawal period identifying your account and the purchase concerned. You may use the model cancellation form below, but you do not have to. Where EU rules on online withdrawal apply, you may instead use the "Withdraw from contract" function on the Refund Policy page of the Website or in the App; enter the contract details and your electronic contact address and confirm, and we will acknowledge receipt on a durable medium without undue delay, recording the date and time of your submission. We will reimburse any amount due within fourteen (14) days of receiving your notice, using the same payment method you used unless you expressly agree otherwise, and without charging you a fee. Comparable mandatory rights in other jurisdictions are likewise preserved.
Contract and required consent confirmations are sent from info@saiming.com without delay and before supply or early performance where required. The withdrawal function remains available for the applicable withdrawal period, including any statutory extension, and preserves other valid withdrawal methods.
Optional withdrawal statement. You may send the following statement in your own message without using a prescribed form: I hereby give notice that I withdraw from my contract with SAIMING INC. for the service identified in this message. Include the service or order, order date, your name and address, and the date of the request; add your signature only for a paper submission. Send it to cs@saiming.com or SAIMING INC., 30 N Gould St Ste R, Sheridan, WY 82801, USA. An account email or order reference helps us locate the transaction but is not a condition that prevents an otherwise valid withdrawal. The following model form is optional and its personal fields are completed by the consumer, not by SAIMING.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)
To SAIMING INC., 30 N Gould St Ste R, Sheridan, WY 82801, USA; cs@saiming.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
5. Payments Processed by Stripe
Website payments are currently processed through SAIMING's designated payment processor, Stripe. Refunds approved under this Policy are ordinarily returned through the same payment channel used for the original transaction where technically and legally possible. Stripe, your card issuer, or another payment network may take additional time to post an approved credit and may provide separate dispute rights under their own rules or applicable law. Purchases made inside the SAIMING App are governed by the App edition of this Refund Policy, available in the App.
6. Promotional Credit and Rewards
Promotional Credit, referral rewards, bonus credit, Promo Codes, and discounts have no cash value and are not refundable or redeemable for cash, except where required by applicable law or where correction of an error requires otherwise. Unless campaign-specific terms state otherwise, Promotional Credit expires ninety (90) days after issuance.
7. Chargebacks
Please contact cs@saiming.com about an incorrect charge so we can investigate. This does not require you to delay or waive a lawful bank or payment-network dispute. Any protective account restriction must be proportionate and lawful; a good-faith dispute alone is not treated as abuse.
8. How to Contact Us
To request a remedy under this Refund Policy, please email cs@saiming.com with the subject line "Refund Request" and include your account email address, order number, the reason for your request, and any supporting information. We aim to respond within five (5) business days. Approved refunds to the original payment method are typically processed within three (3) to ten (10) business days, though your bank or card issuer may take additional time to post the credit. Business days are Monday through Friday excluding U.S. federal holidays, using New York time. These operational estimates never extend a mandatory refund deadline.
SAIMING INC., 30 N Gould St Ste R, Sheridan, WY 82801, United States of America; cs@saiming.com; +1 (503) 500-0000. Telephone support is available Monday through Friday, 9:00 a.m. to 6:00 p.m., New York time (America/New_York, observing daylight saving time).