帳戶與資料刪除

Account & Data Deletion

Revision Date: September 9, 2026

This page explains how SAIMING users can request deletion of a SAIMING account and associated personal information. It is intended to serve as the external account-deletion resource for the SAIMING iOS and Android applications and for Website users.

1. How to Request Account Deletion

You may initiate account deletion through the deletion pathway provided in the SAIMING App or, outside the App, at saiming.com/account-deletion. You may also email cs@saiming.com with the subject line "Account Deletion Request". We may require reasonable authentication using an account credential or other information already associated with the account to prevent unauthorized deletion.

2. What Account Deletion Does

Account closure ends access to your account and may terminate access to active eSIM entitlements, subscriptions, SAIMING Numbers, calls, messages, account history, Paid Balance and Promotional Credit. Minimal records with a continuing lawful purpose may remain for their applicable retention periods after account closure. Section 3 below and Privacy Policy Section 6 explain retained records and the SMS-content deletion and backup safeguards. Account closure does not create a refund right except as provided in the Refund Policy or required by law.

3. Data We May Retain

Retention depends on whether a category of information was actually generated or collected and on its purpose, not on whether you paid. Account deletion does not mean that every record is immediately physically erased. Information without a continuing lawful purpose is to be deleted; only the minimum information needed for an identified legal, lawful contractual, security, transaction or marketing-suppression purpose may remain, for the applicable period. A contract does not override applicable privacy or erasure rights. The periods in Privacy Policy Section 6 are our retention policy; exceptions must be limited to the relevant records, purpose and necessary period. The category-specific periods and KYC retention criteria appear in Privacy Policy Section 6. The deletion policy requires removal of SMS content from the main and upstream systems when no continuing lawful retention purpose applies. Backup restoration must not reintroduce deleted content into operational use or reactivate a closed account, cancelled subscription or disabled Auto-Reload. Minimal suppression records must continue to prevent unwanted marketing.

4. Subscriptions and Services Before Deletion

Before confirming deletion, review the consequences for active services and unused balances and download any information you wish to keep. After we verify your identity and you confirm deletion, SAIMING stops all future Stripe-managed subscription renewals and Auto-Reload before completing deletion; you do not need to make a separate cancellation request. We also stop queued and retry attempts that would create future charges. Previously completed charges remain subject to the Refund Policy. We aim to complete verified deletion within three (3) to ten (10) business days, subject to any shorter mandatory deadline, and confirm the billing cancellation, account closure and data-erasure outcome by email, including information that remains and the limitations in Privacy Policy Section 6. Business days are Monday through Friday excluding U.S. federal holidays, using New York time. Uninstalling the App or deleting an eSIM does not close the account or cancel billing.

5. Timing and Confirmation

We aim to complete verified deletion within three (3) to ten (10) business days, subject to any shorter mandatory deadline. We email confirmation of billing cancellation and deletion, explaining retained information, the reason for any lawful retention, and the SMS-content deletion and backup safeguards in Privacy Policy Section 6. Business days are Monday through Friday excluding U.S. federal holidays, using New York time.

6. Contact

SAIMING INC. · 30 N Gould St Ste R, Sheridan, WY 82801, United States of America · cs@saiming.com