Help centre

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Find clear answers about global data, shared balance and your SAIMING eSIM, plus the Coming Soon phone numbers, calls and SMS.

What is SAIMING?

SAIMING provides Global Data across 170 destinations through one App and one persistent eSIM.

What is a SAIMING eSIM?

It is a digital SIM profile for SAIMING roaming data. Install it once, then add supported plans to the same eSIM as you travel.

Do I need a new eSIM for every country?

No. SAIMING is designed around one persistent eSIM. A new country or regional data plan attaches to the same eSIM when supported.

Where is SAIMING available?

SAIMING data coverage spans 170 destinations. Final destination availability and network details are confirmed before a data plan is selected.

Where can I review my SAIMING balance terms?

The SAIMING App shows the current balance terms. Cash balance is deducted as you use Global Data.

What is the difference between a data plan and balance?

A data plan gives you a set allowance for a billing cycle. Cash balance lets you use Global Data as you go.

How can I check my usage?

The SAIMING App keeps your data plan and usage status in one account so you can see what you have used and what remains.

Can I use SAIMING for business travel?

Business and partner teams can contact SAIMING to review specific travellers, markets and support needs. Any programme or integration capability is confirmed before it is proposed.

Still need help?

Visit the Support Centre for more setup, data and account guidance. Never share passwords, verification codes, full payment card details or eSIM activation codes in a message.